REVISION TO IRM REM02-33 OR PELE0938 PROPERLY TAGGING REMAN WARRANTY CLAIM PARTS/CORES Caterpillar

REVISION TO IRM REM02-33 OR PELE0938

PROPERLY TAGGING REMAN WARRANTY CLAIM

PARTS/CORES

In September 2002 we released IRM REM02-33 or PELE0938 and a Reman Special Edition

Newsletter explaining the importance of tagging all Reman Warranty Claim Parts/Cores

using the "BLUE TAG" whether they are for Parts Return Request (PRR) or for normal

warranty cores destined for Corinth or the proper destination. Since these announcements,

several dealers have asked if we would reconsider our request. The dealer request is to

continue using the "BLUE TAG" for PRR's, but allow them to continue to use their "red" or

"blue" or "green" tags for normal warranty cores. This helps keep PRR's separately

identified from normal warranty cores and also allows procedures with the TEPS dealers to

remain the same. The answer is yes. As long as each dealer is properly tagging the

individual warranty parts/cores, we will allow dealers to retain their current procedure.

Please note that many dealers fail to properly tag the individual parts/cores. Some dealers are

only marking the case. Others are not even doing that. No tags or tagging only the case is

not good enough and is an unacceptable procedure. We need to visually identify these

warranty cores just like dealers do, in order to pursue sorting and other quality control

efforts.

Again, we prefer the use of the "BLUE" Parts Return Tag (01-003883-13) for PRR's and

normal warranty cores. But, we will accept the dealers current tagging procedure as stated

above. We appreciate everyone's input regarding this issue and future compliance.

In addition, for those dealers that want to order the "BLUE TAG", please order it using the

following number: (00003883).

 Core Management

 Please refer to the AVSpare? Core Management Information System (CMIS 2) Parts

Information application describing all reman part/CAF and related information. Also refer to

other CMIS 2 inquiry applications such as Customer Profiles, Inspection Reason Codes,

Inspection Line Inquiry, Add Charge Information, Entitlement Activity, Entitlement Inquiry,

CCR Inquiry, CCR Entry, Shipment Processing; Process Packaging Grief; and Reporting to

properly manage core returns and monitor inspection performance. This information will be

available to all dealers worldwide after your CMIS 2 conversion date. In the meantime,

please continue to use the current CMIS Entitlement Parts Inquiry Screen describing the list

of parts in a Core Acceptability Family (CAF) and related part number detail.

For the latest updates of Reman Policies and Core Management (SELD0122), Core

Management Systems & Operations Procedures (SELD0040), and Shipping Instructions

(SELD0039), go to the Reman website and click on Procedures and Policies (listed under

Reman Program Information).

If you have any questions regarding core return processing, feel free to call your Corinth

Dealer Service Representative toll free at (800) 537-2928 or use our e-mail address --

[email protected]. For assistance with technical questions, call the Peoria

Reman Customer Satisfaction Hot Line also toll free at (888) 88-REMAN or use our e-mail

[email protected].