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November 2000 NEW SERVICE CENTER FOR 3600 ENGINE COMPONENTS Announcement AVSpare is pleased to announce the opening of a new Service Center location for 3600 engine components. Fuel injectors from AVSpare 3600 engines may now be shipped directly to the new Service Center located in Booneville, Mississippi where they will be repaired and returned. This Service Center, principally for dealers in North and South America, was established to provide additional product support beyond new or Reman for 3600 fuel injectors. Program To make use of this service, dealers can send their 3600 injectors, tagged with AVSpare form number 00040279-00 (see Sample Shipping Tag), directly to the Service Center. The dealer is responsible for freight and insurance to and from the Service Center. The Center will service the injectors and return them, along with an individual certificate of conformity, to wherever the dealer requires. This certificate or technical report will detail what was done to each serialized injector. A database with key information on each injector will be maintained at the Service Center. The injectors will receive an initial inspection within five days of receipt. Normal turnaround time for the repaired injectors will be 20-30 days. However, should the injectors be required urgently, this can be specified as a special instruction on the shipping tag and accommodated with a premium charge. Special return shipping instructions, such as airfreight, should also be communicated on the shipping tag. If not specified, the repaired injectors will be returned via standard surface freight to the dealer's main office address. Shipping Location
AVSpare Inc. Attn: Service Center Engineer This service provided will be a "repair and return" service of the customer's serialized injector, as opposed to a Reman exchange for a customer's core. The customer will get his own injector back. It will have been completely disassembled with each component inspected, and after reassembly 100% tested against new specifications. A technical report will be completed and returned with each injector to help the dealer analyze any fuel system related problems, which if corrected could possibly help extend the life of the injectors. This service does not replace the remanufactured injector program. It complements it as another repair option offered at a price comparable to the competition. The dealer may choose to have the injectors cleaned or repaired. Or, depending on the need, a remanufactured injector can still be purchased. In this case the Service Center will notify the dealer and transfer the core to Reman, establishing a core credit for the dealer. This Service Center will provide one more way to lower the customer's owning and operating expenses. Price A flat labor charge of $200 US plus any new components replaced will be billed to the dealer on a miscellaneous invoice. All seals and o-ring are always replaced. Return freight will be shipped "Freight Collect" via the dealers specified shipper. Warranty The Service Center will warrant the serviced unit injectors to be free from defects in material and workmanship for a period of six months. Any suspected defective injectors should be returned directly back to the Service Center with a detailed explanation of the problem.
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